Return and Refund Policy for Lelosh Auto Accesoories.
At Lelosh Auto Accessories, we are committed to providing quality auto accessories and ensuring a seamless shopping experience for our valued customers. We understand that sometimes returns or exchanges are necessary, and we want to make the process as smooth as possible. Our Return and Refund Policy outlines the guidelines for returning items and receiving refunds.
Return and Refund Guidelines
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please read through our policy to understand the steps for returning or exchanging an item.
1. Eligibility for Returns
You can return items within 30 days of receiving your order. To be eligible for a return:
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- The return must include all original tags, labels, and accessories that came with the product.
- Custom or personalized items are non-returnable.
- Certain items like safety equipment and electronics may have specific return restrictions. Please review the product description for return eligibility.
2. How to Initiate a Return
To start a return, please follow these simple steps:
- Contact Us: Reach out to our customer support team at leloshautoaccessories@gmail.com or via our contact page within 30 days of receiving your order.
- Provide Order Details: Provide your order number, item(s) you wish to return, and the reason for the return.
- Return Authorization: Our team will send you a return authorization number and provide you with instructions on how to send the product back.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (such as receiving a damaged or incorrect item).
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.
4. Refund Process
Once we receive your returned item, it will be inspected. If the return is approved, a refund will be issued to the original payment method within 5-7 business days. Please note:
- Shipping fees are non-refundable.
- If your return is due to an error on our part, we will cover the return shipping costs.
5. Exchanges
We currently do not offer direct exchanges. If you would like a different item, we recommend returning the original item for a refund and placing a new order for the desired item.
6. Damaged or Defective Items
We make every effort to ensure your items arrive in perfect condition. However, if you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, either by sending a replacement or issuing a full refund, including return shipping costs.
7. Items That Cannot Be Returned
The following items are not eligible for return or refund:
- Custom-made or personalized products.
- Used or installed items, unless defective.
- Products not purchased through our official website.
8. Non-Returnable Items Due to Safety Concerns
Due to safety and health regulations, the following items are non-returnable:
- Certain electronics (e.g., GPS devices, cameras).
- Safety gear (e.g., harnesses, reflective clothing).
Please make sure to double-check product details before purchasing.
Why Shop with Lelosh Auto Accessories?
We take pride in offering top-quality trucking accessories designed for durability, performance, and convenience. Our return and refund policy is in place to ensure a hassle-free experience for our customers. Should you have any questions or concerns, our friendly customer support team is always available to assist you.
Contact Us: Email: leloshautoaccessories@gmail.com
Phone: +1(437)5955883
Website: www.lelosh.com
Thank you for choosing Lelosh Auto Accessories! We appreciate your business and look forward to serving you.